Terms & Conditions

Effective Date: June 2026
Company: Alchemy Soul Technologies Limited
Website: https://alchemysoul.app
Jurisdiction: United Kingdom

1. Acceptance of Terms

By downloading, accessing, or using the Alchemy Soul app, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, do not use the app.

2. Description of Services

Alchemy Soul is a wellness and personal development app offering:

• Digital journaling

• Guided meditations

• AI-generated reflective prompts and support

• Nutrition planning

• Booking of wellness consultations

Important: The app is not a substitute for professional medical, psychological, or therapeutic care. Always consult qualified healthcare professionals for medical advice, diagnosis, or treatment.

3. Eligibility

You must be at least eighteen (18) years of age to create an account, access, or use the Alchemy Soul app.

By using the app, you represent and warrant that you are at least eighteen (18) years old. We do not knowingly provide services to individuals under the age of eighteen and reserve the right to suspend or terminate accounts where we reasonably believe a user does not meet this requirement.

4. User Responsibilities

You agree to:

• Use the app lawfully and respectfully

• Not misuse, manipulate, or attempt to circumvent AI features

• Keep login credentials confidential and secure

• Not share accounts with others

• Provide accurate information when required

• Not use the app for any illegal or harmful purposes

• Respect other users’ privacy and wellbeing

5. User-Generated Content

You retain ownership of content you create (journal entries, personal data). By using the app, you grant us a limited license to process this content solely to provide our services. You are responsible for the accuracy and appropriateness of content you submit.

6. Subscriptions and Payments

If paid features are available:

• All fees, billing cycles, and renewal terms will be clearly disclosed before purchase

• Subscriptions automatically renew unless cancelled

• You are responsible for managing subscriptions through your device or platform settings

• Refunds are subject to our refund policy and applicable platform policies

• Price changes will be communicated with 30 days’ notice

7. Service Availability

• We aim to provide continuous service but cannot guarantee 100% uptime

• We may temporarily suspend service for maintenance, updates, or technical issues

• We will provide reasonable notice for planned maintenance when possible

• We reserve the right to modify or discontinue features with reasonable notice

8. Intellectual Property

All content, trademarks, designs, source code, and proprietary technology remain the exclusive property of Alchemy Soul Technologies Limited. You may not reproduce, distribute, modify, or create derivative works without explicit written permission.

9. AI Disclaimer

AI-generated content is designed for wellness reflection and personal development only. It does not constitute:

• Medical, psychological, or therapeutic advice

• Professional diagnosis or treatment recommendations

• Legal, financial, or professional guidance

Always consult qualified professionals for medical, mental health, legal, or other professional matters.

10. Health and Wellness Disclaimer

Alchemy Soul is a wellness, education, and selfreflection platform.

The app, its content, meditations, journaling tools, educational materials, meal plans, wellness recommendations, reports, scores, 3. 10. summaries, and conversational features are provided for informational, educational, and personal development purposes only.

Nothing within the app should be interpreted as medical advice, nutritional therapy, psychological treatment, psychiatric care, diagnosis, healthcare advice, or any other regulated professional service.

Users are solely responsible for their own health, wellbeing, lifestyle, nutrition, exercise, and personal decisions.

Always consult appropriately qualified healthcare professionals regarding any medical, psychological, psychiatric, nutritional, or healthrelated concerns.

Individual results may vary, and Alchemy Soul Technologies Limited makes no guarantees regarding specific health, wellness, fitness, nutritional, emotional, or personal outcomes.

11. Crisis and Emergency Services Disclaimer

Alchemy Soul and its conversational features, including AERIN, are not emergency services, crisis services, or healthcare providers.

The app is not designed to respond to medical emergencies, mental health crises, suicidal ideation, self-harm situations, abuse situations, or other urgent circumstances requiring immediate professional intervention.

If you believe that you may be at risk of harming yourself or others, or if you are experiencing a medical or mental health emergency, contact local emergency services, a qualified healthcare professional, or an appropriate crisis support service immediately.

You should not delay seeking professional assistance based on information or content provided within the app.

12. Meal Plans and Wellness Recommendations

Meal plans, wellness suggestions, educational content, and recommendations are generated using information provided by users and may rely upon automated systems, rule-based logic, or artificial intelligence technologies.

Users remain solely responsible for verifying the suitability of any recommendation, including consideration of allergies, intolerances, medical conditions, medications, dietary requirements, lifestyle factors, and personal circumstances.

Alchemy Soul Technologies Limited does not guarantee that any meal plan, recommendation, educational content, report, score, or wellness suggestion will be accurate, complete, suitable, error-free, or appropriate for any particular individual.

Users should consult appropriately qualified professionals before making significant changes 12. to diet, exercise, supplementation, or healthcare practices.

13. AERIN and Automated Features

AERIN is a conversational wellness companion designed to support education, reflection, journaling, wellbeing, and engagement with app features.

AERIN is not a licensed healthcare professional, therapist, psychologist, psychiatrist, nutritionist, financial advisor, legal advisor, or other regulated professional.

Responses generated by AERIN may be incomplete, inaccurate, outdated, generalized, or unsuitable for particular circumstances. Users should exercise their own judgment and seek professional advice where appropriate.

14. No Warranty

The Alchemy Soul app, its content, features, 13. 14. reports, scores, recommendations, meditations, educational materials, and conversational systems are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Alchemy Soul Technologies Limited disclaims all warranties, representations, and guarantees, whether express or implied, including warranties of accuracy, reliability, fitness for a particular purpose, uninterrupted availability, or error-free operation.

We do not warrant that the app will always be available, secure, accurate, complete, or free from bugs, interruptions, delays, or technical issues.

15. Limitation of Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any other liability that cannot be excluded under applicable law

Subject to the above, Alchemy Soul Technologies Limited shall not be liable for any indirect, incidental, consequential, special, or punitive loss or damage arising out of or in connection with your use of the app. Our total liability to you for any direct loss or damage arising from the use of the app shall be limited to the greater of £100 or the total amount paid by you for use of the app in the twelve (12) months preceding the event giving rise to the claim.

11. Account Termination

We reserve the right to suspend or terminate accounts for:

• Violation of these terms

• Misuse of the app or AI features

• Harmful behavior toward other users

• Illegal activities

• Non-payment of fees (for paid services)

We will provide reasonable notice where possible. Upon termination, your right to use the app ceases immediately, and we may delete your data in accordance with our Privacy Policy.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via:

• In-app notifications

• Email (if provided)

• Website posting

Continued use after notification constitutes acceptance of updated terms.

13. Dispute Resolution

Any disputes arising from these terms will be resolved through:

1. Good faith negotiation

2. Mediation through a mutually agreed mediator

3. Courts of England and Wales as a last resort

14. Governing Law

These Terms are governed by the laws of England and Wales. Any legal proceedings must be brought in the courts of England and Wales.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms, contact us at:
Email: connect@alchemysoultech.com
Website: https://alchemysoul.app

Last updated: June 2026